3-4 week turnaround time after order is placed

What is the turnaround time for custom embroidery orders? Custom embroidery orders have a 3–4 week turnaround time after the order is placed. How long does it take for scrubs to ship? All scrub orders (without embroidery) ship within 3–5 days after the order is placed. What about scrubs with add-on embroidery? Scrubs with add-on embroidery ship within 7–10 days after the order is placed.

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We do not rush any orders, as we never rush our craft. Each piece is carefully made to order, and embroidery takes time to stitch out. While we do our best to complete orders as quickly as possible, please allow the full timeframe for production.

Invoices are sent to the email address you provide. Invoices must be paid in 24 hours. If not paid within this timeframe, your invoice will be automatically cancelled.

Rayne and Company is not responsible for packages once they are shipped through USPS. Local pickup is available at 3650 Walton Dr, Myrtle Beach, SC 29577. Orders must be picked up within 5 days of notification. If you are late twice (15 mins or more), your order will be shipped at buyer's cost.

What is your return, exchange, and cancellation policy? All sales are final. We do not accept returns, exchanges, or cancellations. What if there is an error with my order? If you receive an item with an error made by Rayne & Company, we will replace the item at no additional cost to you. Please contact us within 5 days of receiving your order so we can assist you. Do you accept returns or exchanges for scrubs? Scrubs are final sale. Please refer to our size chart prior to ordering to ensure you select the correct size. How do I contact Rayne & Company with an issue? Please email RayneAndComp@gmail.com ()with any inquiries.

Most apparel is unisex unless otherwise stated. Rayne & Company is not responsible for incorrect sizing purchased by the buyer. Maximum embroidery size is 8 inches. Designs may appear smaller on larger garments.

Wash on a cold cycle with garments turned inside out. Do not place garments in the dryer. Rayne & Company is not responsible for damage to improper care.

A $10 design fee applies to custom orders that require mockups. This fee is deducted from your total once your order is placed. -What counts as a custom order? Any design that is not listed for purchase on the website. Commenting under a product listed on the website to request a new design is not considered a valid order, since pricing depends on the design itself. For custom requests, please reach out via -Instagram -Facebook Email : RayneAndComp@gmail.com (rayneandcomp@gmail.com) Website : www.rayneandcompany.com (www.rayneandcompany.com)